Returns & Exchanges


If your purchase was made online, you may also return items to our Online Returns address following the normal Online Returns process. If you have any questions, please contact our Customer Service team on 0800 123 1234 or email on customer@lemonesbottles.co.uk.

Our thoughts go out to all our staff and customers during these difficult times. Thank you and stay safe.

We like to make you smile and giggle. In addition to your statutory rights, should you change your mind, we will happily provide an exchange or refund providing the following conditions are met:

  • The items with the original receipt are returned within 30 days of purchase and;
  • The item has not been used and is in original condition as purchased, including all packaging with original tags and labels attached.

Variation To Refund & Exchange Policy For Items Purchased With Stripe. An item purchased online using Stripe as tender can be:

  • Refunded by posting it to our Online Store Returns/Exchange address or
  • Exchanged in store for product or a gift card. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid

We are unable to issue refunds in store where Stripe was used as tender. All refunds and exchanges are subject to our refund and exchange policy having been met.

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

You can return or exchange an item purchased online in any Lemones Bottles retail store in the United Kingdom or by posting it to:


Lemones Bottles Online Returns
Interlink Way East
Bardon Business Par
Bardon Hill
Coalville
LE67 1LG


  • Make sure your order number, name, address, email, phone number and instructions are included and any comments.
  • All returns remain the responsibility of the purchaser until received by Lemones Bottles.

Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Smiggle. Exchanges are subject to stock availability.

You can exchange an item purchased online:


Lemones Bottles Online Returns
Interlink Way East
Bardon Business Par
Bardon Hill
Coalville
LE67 1LG


  • Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold out of your first choice.
  • Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
  • All exchanges remain the responsibility of the purchaser until received by Lemones Bottles.